Can I request a refund to a different payment method than the original?

No, under no circumstances. For strict international security reasons and in accordance with anti-fraud banking regulations, all electronic refunds must be processed directly to the exact same payment method used for the original purchase.

What happens if your card has expired, been cancelled, or is no longer active?

• Automatic processing by the bank: Even if your physical card is no longer active, the payment order is linked to your banking details. In many cases, your bank will receive the funds internally and deposit them into the associated bank account.
• What happens if the system encounters a technical error because the card is inactive? If the refund is rejected by the payment gateways because the card is no longer operational, we will contact you directly by email. In that case, we will request your bank account details so that we can process the refund securely via bank transfer.

 Our advice: If you know that the account or card you used has been completely closed or cancelled, we recommend checking your inbox. If the system detects an issue, don't worry: our team will contact you proactively to arrange the bank transfer and provide you with a solution.