If your refund request does not meet the system's automatic conditions, our support team will have escalated your case directly to the venue's organizers. Please note that Fourvenues acts as the technical support provider for the management software, so the final decision and approval of any refund rests solely with the venue.
What does this process involve, and how long does it take?
- Response times: As this requires direct consultation with the venue's management or administration, the process is not immediate and may take several days. For this reason, we are unable to provide an exact resolution timeframe.
- We'll notify you as soon as possible: There is no need to open a new support ticket. Your case is already being tracked, and as soon as we receive an official response from the event organizers, we will inform you immediately.
- If the refund is approved: Once the venue approves your refund, the payment will automatically be sent back to the original payment method. Depending on your bank, it may take 3 to 4 business days for the refund to appear in your account.
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