Cancellation insurance is an optional protection that you can add to your tickets during the purchase process. It allows you to protect your purchase in case an unexpected circumstance prevents you from attending the event.
How does it work and what should you keep in mind?
Venue deadline: To be eligible for a refund, you must submit your request within the deadline established by the event organizer (this can be found in your purchase terms and conditions). If your request is submitted within this period, your refund will be processed without any issues.
What amount will be refunded? You will receive a refund for the full ticket price. Please note that the cancellation insurance fee and the booking fees are non-refundable, as the booking service has already been provided.
How can you request a refund?
You have two official ways to submit your request:
Through the Refund Portal: Visit the official refund page at refund.fourvenues.com/en and enter your booking details to manage the process yourself.
By email: Send an email to support@fourvenues.com requesting a cancellation under your cancellation insurance.
Once your request has been validated within the allowed timeframe, your original QR code will be cancelled for security reasons, and the refund will be sent to your original payment method. Depending on your bank, it may take 3 to 4 business days for the refund to appear in your account.
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