How do I top up? If the system is available, you can add money before or during the event in two ways: online using your bank card, or by going to the designated top-up points at the venue and paying by card or cash.
Refund period: The organizer sets a specific period during which you can request a refund for any unspent balance. Once this period has expired, you will no longer be able to request a refund, so it is very important to check the deadlines set by the venue.
How do I request my remaining balance? It's very simple. Once inside your wallet, click on the three-dot menu, go to "Refunds", and click on "Request refund".
How will you receive your money back?
If you topped up by card: The refund is processed automatically and immediately to the same payment method you used to top up.
If you topped up with cash: You will need to fill in a form with your bank details within the Wallet. In this case, Fourvenues does not process the payment directly; the event organizer will be responsible for making a bank transfer to you for your remaining balance.
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